Troubleshooting

“Troubleshooting” Please respond to the following:

• As explained throughout the text, troubleshooting is a structured methodology that requires personal fine-tuning. With that in mind, suppose a user at your company calls the Information Technology (IT) help desk and reports that he / she is unable to log into his / her computer. Explain the primary manner in which you would apply the seven-step method to resolve this issue.
• Suggest three (3) key reasons why documenting solutions to network issues is an important best practice. Speculate on the implications of improperly / incompletely documenting the solutions to the network issue provided in Part 1 of the discussion.

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