Troubleshooting
“Troubleshooting” Please respond to the following:
As explained throughout the text, troubleshooting is a structured methodology that requires personal fine-tuning. With that in mind, suppose a user at your company calls the Information Technology (IT) help desk and reports that he / she is unable to log into his / her computer. Explain the primary manner in which you would apply the seven-step method to resolve this issue.
Suggest three (3) key reasons why documenting solutions to network issues is an important best practice. Speculate on the implications of improperly / incompletely documenting the solutions to the network issue provided in Part 1 of the discussion.
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Troubleshooting is a very important tool in solving problems and particular in computer it is used to scan for potential problems or malware and then recommending solutions. Troubleshooting works by tracing the problem down to its source before attempting to solve it. There are seven steps involved in troubleshooting. The first step is about identifying the problem. As for this case the problem is that the user is unable to log into to a computer. Hence, the first course of action is to acknowledge various issues that could result in such a problem. It is important to be as clear as possible……………………………….
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