The first thing that comes to mind when I think of self service and technology coming together is the ATM.
Rebecca Cline
The first thing that comes to mind when I think of self service and technology coming together is the ATM. The ATM was created in 1967 in the UK (Carreirao, 2019). The ATM has since expanded into societies through out the world. The ATM has made my life significantly easier. When going to a festival where there are vendors who only take cash, an ATM can be placed at the festival so consumers can have easy access to cash in order to make transactions (Carreirao, 2019). There are multiple limes of ATM’s that can be found that range from basic ATM’s where the only function they serve is to withdraw money to very complex machines that allow for deposits, payments to line of credits, and more (Kagan, 2020).
ATMs allow individuals to make banking transactions any day of the week and any time of the day. Prior to ATMs, banking transactions could only ne facilitated during banking hours, which were typically 9-5 Monday thru Friday with the possibility of limited Saturday hours at some locations.
One downside to the ATM is that there are typically fees involved. Fees may be issued from the bank or the operator of the ATM. Many times, these fees can be avoided by utilizing an ATM that is operated by the bank where the account is held (Kagan, 2020). There are also times that ATMs may be down for service or out of order, which can provide to be inconvenient for customers. There may also be a time when the ATM glitches and may not complete a transaction completely or accurately. Although there are some downsides to the ATM, I could not imagine a life where ATMs were not prevalent.
Resources:
Carreirao, P. (2019, July 31). Top 10 self-service technologies: ASKSUITE: HOTEL CHATBOT. Asksuite. Retrieved September 14, 2021, from https://asksuite.com/blog/top-10-self-service-technologies/.
Kagan, J. (2020, October 26). Automated Teller Machines (ATMs): What you need to know. Investopedia. Retrieved September 14, 2021, from https://www.investopedia.com/terms/a/atm.asp.
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