You are the technical manager of a large Internet design firm (100+ employees) named Graphx
Be sure to include a PAD Memo (included in your Project 1 deliverable file):
In addition to the three deliverables in the document series, remember to attach the PAD (purpose, audience, design) self-reflective memo about the choices you made in your document series. Unlike the document series, which is situated within a realistic scenario, the PAD memo should be addressed to your instructor with the purpose of explaining the rhetorical choices you have made. By reflecting on your genre, content, style, formatting, and organization choices, you can make the argument that you understand the genre expectations and have effectively and intentionally chosen the best option for each deliverable in your scenario. I suggest using section headings to discuss either Purpose, Audience, and Design separately, or to discuss each deliverable separately (Deliverable 1, Deliverable 2, Deliverable 3).
SCENARIO 1
You are the technical manager of a large Internet design firm (100+ employees) named Graphx. One of your primary responsibilities is to manage a team of developers. Your unit’s primary goal is to build and deliver custom web applications and to update client websites. Due to the increase of information delivery via company intranets, Graphx has grown considerably. About 8 months ago you hired a small start-up company, Maintain, to perform routine maintenance for clients’ websites, because you needed to focus more attention on the custom applications. Maintain does not interact with your clients directly, but they instead work as sub-contractors through your company. Your direct clients are not aware of this move and, for now, you and your company president, Nathan Elder, want to keep it this way.
Over the last several months, you have had problems with Maintain not paying attention to version dates. They have, on several occasions, made changes requested by clients, but they also erroneously uploaded old pages to the site. Having dealt with a number of complaints, the most recent being two weeks ago, you had a long conversation with Jason Hughes, the president of Maintain, to communicate that these types of mistakes are not acceptable.
Now, this morning, you have received an angry call from Sheila Links, a client at Gateway Industries, because an executive who was fired two months ago has been added back to the “Executives” webpage. Gateway Industries was one of the first clients your firm ever signed. While the client is on the phone, you correct the mistake, and you set up a meeting over lunch next week.
For the first 6 months or so, the relationship with Maintain was great. At this point, however, you’re uncertain if you want to continue the relationship. At the same time, you cannot afford to bring Maintain maintenance work back in-house. Apparently, the phone call to Jason wasn’t enough.
Answer preview to You are the technical manager of a large Internet design firm (100+ employees) named Graphx
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