Supervisory Management

Room 406 Case Study

Directions: Review the case “Room 406” in your textbook. In a 2-3 page paper discuss the following:

Explain how “noise” impeded an accurate communication between shift supervisors Fleming and Simmons in this incident.
What barriers to communication existed in the situation?
How might this miscommunication have been avoided?

above is the attach for the case

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Noise can be defined as anything that causes the reduction of accuracy or reliability of any communication (Callis, 2003). This then leads to miscommunication. Noise takes place in the encoding stage when the symbols used do not bring out the sources mental acuity. The source’s mental ability as well as their language are the determinants of reduction of noise.

From this case supervisor Fleming’s communication to supervisor Simons was more of a perception that things were as she wanted them to be. It states Fleming’s reaction after she saw that Mr. Henry Youstra had died…..

APA

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