Analyze and evaluate a company’s customer service strengths and challenges.

Analyze and evaluate a company’s customer service strengths and challenges.

The purpose of this assignment is to align proper service system applications to certain industries. You will also analyze and evaluate a company’s customer service strengths and challenges.

Select a company you are familiar with, such as your own employer or a public company that you know you can find customer service data on.

Identify the type(s) of service system used in the company or a certain part of the company.

Create a 6 to 8-slide PowerPoint presentation, including detailed speaker notes, that outlines and highlights the system strengths and weaknesses. Include an analysis of industry comparisons if available.

Cite references to support your assignment.

Format your citations according to APA guidelines.

Submit your assignment.

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