SCORECARD ANALYSIS: PROCESS IMPROVEMENT REPORT

Scorecard Analysis: Process Improvement Report

To prepare to complete this assignment, review the following materials from the study activity in Unit 8, which are also linked in the Resources:

• Kaplan and Norton’s 1992 article, “The Balanced Scorecard: Measures that Drive Performance,” from Harvard Business Review. This Kaplan and Norton framework is a valuable resource for this assignment.
• Gunduz and Simsek’s 2007 article, “A Strategic Safety Management Framework Through Balanced Scorecard and Quality Function Deployment,” from Canadian Journal of Civil Engineering. Note that Kaplan and Norton’s 1992 balanced scorecard framework is depicted in Figure 2 of this article.
• Koumpouros’ 2013 article, “Balanced Scorecard: Application in the General Panarcadian Hospital of Tripolis, Greece,” from International Journal of Health Care Quality Assurance.
• Behrouzi, Shaharoun, and Ma’aram’s 2014 article, “Applications of the Balanced Scorecard for Strategic Management and Performance Measurement in the Health Sector,” from Australian Health Review.
• The updates addressed in Kaplan and Norton’s 1996 article, “Linking the Balanced Scorecard to Strategy,” from California Management Review.
• Norton’s 2011 article, “Strategy Execution Needs a System,” which provides a brief retrospective on updates and lessons learned.

The goal of this assignment is to generate recommendations for process improvement and organizational fitness. You will make your recommendations for the organization you selected  in Unit 7 for the balanced scorecard PowerPoint presentation and which you presented in the Unit 8 assignment. Apply the concepts of balanced scorecards to create your recommendations.

To complete the assignment, write a paper in which you:

1. Describe the selected organization, including its vision and mission.
2. Analyze the company using any adaptation of the Kaplan and Norton balanced scorecard framework that fits your selected organization. Use the materials listed at the beginning of this assignment.
3. Communicate vision, strategy, objectives, measures, targets, and initiatives for each of the following four elements through a macro-level discussion:
   • Financial performance measures.
   • Internal business processes.
   • Learning and growth.
   • Customer satisfaction.
4. Convey the organization’s values through an ethical, organizational, and directional strategy.
5. Synthesize evidence-based and best practices into recommendations for monitoring and improving discussions.
6. Generate one recommendation for each of the following:
   • Process improvements.
   • Quality improvements.
   • Organizational efficiency.
   • Learning.
     • In y our recommendations, use specific language and include evidence-based concepts from peer-reviewed literature, including a minimum of four outside peer-reviewed sources.
7. Communicate information and ideas clearly, accurately, and concisely, including reference citations and using correct grammar.

………….Answer Preview………….

Abstract

In this paper we will discuss about “Tenet Healthcare Corporation.”We will discuss about its mission and vision.Then we will analyze the  balanced scorecard framework related to organization.Then financial performance measures are explained and internal business processes,after that learning and growth and in last point we will discuss about customer satisfaction.Then we will learn about organization’s values through ethical ,organizational and directional strategy…..

APA

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