Perform a wide range of analytical assignments related R&T activities by analyzing statutes
Im applying for a Business Customer Section Analyst position, and here are my duties:
Perform a wide range of analytical assignments related R&T activities by analyzing statutes, regulations, and policies. Monitor and respond to email inquiries sent to the Business Customer Section email inbox by researching and interpreting California Code of Regulation Title 25. Identify and utilize data to address issuesor areas of improvement and provide recommendations to management on process improvements to better serve customers.
Please answer these three questions:
1). Describe your experience dealing with the public and/or providing customer service.
2). Please describe how you effectively multi-task high-priority assignments.
3). Describe a time when you had to resolve a situation for which there was no clear policy. How did you
determine the best approach to resolve the situation?
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