Successful communication relies on a positive relationship between the sender of a message and the receiver.
Week 3 Discussion
Successful communication relies on a positive relationship between the sender of a message and the receiver. The response to your message depends on your credibility, which is based on how reliable you are and how much trust you evoke in others. Establishing credibility is a critical step in building business relationships.
Respond to the following in a minimum of 175 words:
Reflect on how you develop and maintain credibility in your workplace.
Explain the importance of establishing credibility for business professionals. How does a poorly written message impact a leader’s credibility (Conger, 1998)?
Add on (optional): Consider the information on evaluating a routine email from the top of the Wk 3 apply assignment and from chapter 7, what points stand out as especially important to consider for credibility in email communication and why?
Faculty Note: Hey everyone, this week’s readings are important but a bit dry and focus more on how to structure various types of written communication versus anything else. Do make sure to review the information on controlling paragraph lengths, short sentences, and the use of headers in Chapter 6. This week’s discussion draws more upon our prior readings on credibility and the article by Conger which I cited and linked to in the discussion item has a fairly detailed discussion on establishing credibility starting on page 88. .
Reference(s)
Conger, J. A. (1998). The Necessary Art of Persuasion. Harvard Business Review, 76(3), 84–95.
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