What is the underlying problem in this case from Edward Lampert’s perspective

Assignment-1

Read the case “The Decline of Sears” on Page number 73, Chapter 2 “Management Theory” available in your textbook/e-textbook “Management: A Practical Approach” 9th edition by Kinicki, A., & Williams, B., and answer the following questions in about 500 words:

Assignment Question(s):(Marks 5)

What is the underlying problem in this case from Edward Lampert’s perspective?(2marks)

What are the key causes of Sears’ decline?(1.5 marks)

To what extent did sears use a total Quality Management perspective in running the business?(1.5 marks)

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