Given that quality is a relative concept, how does a manager ever know if the quality level is optimal

Given that quality is a relative concept, how does a manager ever know if the quality level is optimal

Given that quality is a relative concept, how does a manager ever know if the quality level is optimal? Total quality management has gotten a lot of attention over the last several years. How do you account for the phenomenon? Do you think it is justified or just a lot of hype about nothing new?

APA format. Academic journal sources only. Must include citations and references. 200 words

………………………Answer preview…………………………

Total quality management (TQM) is the technique a business/organization uses to enhance quality and productivity in all levels of business. The model is customer-centered, therefore, products and services are of good quality ought to meet the customers’ needs (Jafar, Mohammad, Fariba, & Mehrdad, 2010)……………………………..

APA

322 words

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