Professional conduct

NCs1102 Professional conduct and communication

Type your answers into this document and include in your workbook for review. Remember it is essential that you paraphrase your answers. In this situation you do not need to reference your work.

What do you need to do in order to actively listen?

When you reflect in active listening, list and explain three reflecting skills can you use?

What does conotative mean?

Of the different types of verbal communication, which type is considered the most inappropriate when talking to patients for the first time? Explain your answer.

The vocal but non-verbal dimension of speech is called?

Congruence is when?

Remembering is one of the stages of listening, what can stop you from remembering?

What are three considerations when using touch in a therapeutic relationship?

Describe the difference between intimate, personal, social and public space?

Explain the following in your own words

Chromenics

Haptics

Proxemics

Semiotics

………………………….Answer preview…………………………

What do you need to do to actively listen?

Use body language – Maintaining a good posture like facing the speaker. More so, make eye contact with the speaker, this is the simplest way to show the person that you are listening to them and flow.

Use your voice to show attentiveness by responding appropriately- For example, for a phone call you can respond with “uh-huh,” “yes” or “oh” to follow the conversation to detail……………………………….

APA

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