Professional conduct
NCs1102 Professional conduct and communication
Type your answers into this document and include in your workbook for review. Remember it is essential that you paraphrase your answers. In this situation you do not need to reference your work.
What do you need to do in order to actively listen?
When you reflect in active listening, list and explain three reflecting skills can you use?
What does conotative mean?
Of the different types of verbal communication, which type is considered the most inappropriate when talking to patients for the first time? Explain your answer.
The vocal but non-verbal dimension of speech is called?
Congruence is when?
Remembering is one of the stages of listening, what can stop you from remembering?
What are three considerations when using touch in a therapeutic relationship?
Describe the difference between intimate, personal, social and public space?
Explain the following in your own words
Chromenics
Haptics
Proxemics
Semiotics
…………………………Answer preview……………………………
For any audience to listen actively they need to:
Give undivided attention; this could be through maintaining eye contact with the speaker, avoid environmental distractions and listening to the speaker’s non-verbal cues.
communicate that you are listening through non-verbal techniques like nodding, facial expressions, a good posture and joint down some notes where necessary.
Participate through asking questions or clarification of the points put forward……………………….
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