The management team is comfortable that the service level agreements can be met with respect to things they can control
The management team is comfortable that the service level agreements can be met with respect to things they can control, namely employee performance and knowledge base quality. They are, however, concerned that because the majority of the help desk support infrastructure is based on Web-based self-service, an outage on the Web site could lead to missed service levels.
Describe what can be done to ensure the security and availability of the Web-based infrastructure and what the company can do to keep the help desk running in the event of a Web site outage (business continuity). The discussion about security should focus on 3 levels:
Network infrastructure/security
Application infrastructure/security
…………….Answer preview…………………….
In the modern age of interconnectedness especially through the internet we are faced with multiple vulnerabilities to our various services. Most of these services are crucial to the well running of organizations, businesses and individuals. A help desk support system is one such service that is heavily dependent on the internet……………………….
APA
918 words
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