The key performance indicators used for IT service management in the ITIL governance

Using the IS alignment work and the financial analysis attached below, submit a complete IS strategic plan. Your paper should include at least 5 references from peer-reviewed journals associated with how other companies are using the technologies you are recommending. The strategy should include the technologies you plan to implement, your plan for sourcing the IS work, and the governance model you plan to use to sustain the IS operation over the long term. You should include specific projects with a timeline for implementation in your strategy. Make sure you also include the financial analysis.Your IT strategy should also specify some key performance indicators (KPIs) to measure the effectiveness of IT. The website below can help you identify the KPIs for your strategy.

Website: ITIL Key Performance Indicators explains some of the key performance indicators used for IT service management in the ITIL governance framework.

Your total paper should be 6 pages of text in APA format, not counting the title and reference pages, and not counting any tables or figures. Make sure you include in-text citations. Please use the template attached above. Make sure on your references page you include a reference with the URL (weblink) to the case study you chose, in addition to at least 5 references from peer-reviewed journals.