Misdirected or dropped calls

Misdirected or dropped calls

Based on the recommended readings and your own experience, post a 200 word response to the following discussion question.  Please, make sure your answer reflects your own words and critical thinking.You are the supervisor of a call center. Lately, there have been many misdirected or dropped calls. Develop one or two research questions and three hypotheses that might account for misdirected or dropped calls.

DQ 2

Based on the recommended readings and your own experience, post a 200word response to the following discussion question.  Please, make sure your answer reflects your own words and critical thinking.Identify a management dilemma you face at work or at an organization with which you were previously employed. Using the Management-Research Question Hierarchy in Ch. 5 of the text, develop the management questions, research questions, investigative questions, and measurement questions

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Conducting a research entails a very long process. A person has to come up with research questions and hypotheses, from which he or she bases the research. In a call center, there are various reasons which might lead to a decline in the in the number of calls received or misdirected. To identify the reasons behind this, you will have to conduct a research. This is usually aided by research questions. One of the research questions will be; Is the decrease in the number of calls being brought about by system failure?. Once you have formulated this question, you need come up with several hypotheses. These hypotheses include; the decrease in the number of calls has been brought about by frequent system failure. The other hypothesis states that the decreased number of calls has been brought about by the decrease……………….

APA

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