The person most likely to be the resource supporter who negotiates issues and works to ensure handoffs

Question 1:The person most likely to be the resource supporter who negotiates issues and works to ensure handoffs is
A The Master Black Belt
B The Champion or Sponsor
C The Black Belt
D The Process Owner

Question 2:During the Improve phase of DMAIC, the Master Black Belt is likely to be doing which of the following with Black Belts?
A Reviewing lessons learned
B Exploring statistical methodologies
C Exploring ROI alternatives
D Reviewing data gathering plans

Question 3:When doing a force field analysis, both problems and opportunities can also be identified as a driving force for change.
A True
B False

Question 4:The ideal communications strategy for stakeholders will ____________________.
A Get the right information to the right people at the right time
B Be proportionate to the level of stakeholder interest
C Be proportionate to the level of stakeholder involvement
D Be proportionate to the level of stakeholder influence
E Eliminate requests for changes later in the project

Question 5:Which of the following are financial metrics that can impact the implementation of your Lean Six Sigma Program?
A Lean Six Sigma programmatic return on investment
B Individual project return on investment
C Organizational financial metrics
D Company bottom line
E All of the above
F None of the above

Question 6:You have been asked to manage a project to upgrade the software that call center employees use to answer customer questions. Which one of the following would be the external stakeholder in this project?
A Customers
B Call center staff
C Human resources department
D Legal department

Question 7:In order to minimize resistance later in a Lean Six Sigma project and create “buy-in,” the Master Black Belt should encourage Black Belts to use what tool earlier in the project?
A Criteria Based Decision Matrix
B Gantt Chart
C Stakeholder Analysis
D Charter

Question 8:What are the three primary characteristics of a stakeholder?
A Informed, involved, influential
B Involved, important, influential
C Interested, involved, influential
D Active, important, motivated

Question 9:A key leadership practice for Master Black Belts to embrace is to
A Help others deal with the current state
B Help others break from the past
C Communicate compelling reasons
D Both B and C

Question 10:Which approach shows a balance between a concern for people and a concern for production?
A Autocratic
B Democratic
C Behavioral
D Lassez-faire

Question 11:What is the best strategy for high influence/low interest stakeholders?
A Manage them closely
B Keep them well-informed
C Monitor them periodically
D Keep them satisfied

Question 12:The primary goal of analyzing project stakeholders is to
A Determine the best communications strategy
B Understand their relative importance to the project
C Determine where their interests agree or conflict
D Map the political terrain and how to navigate it

Question 13:One of the tools that the Master Black Belt should ensure is used to help move a team toward goal completion and best help minimize conflict is
A Role and Responsibility Matrix
B Network Schedules
C Gantt Charts
D Risk Management Plans

Question 14:What type of change is seen as a large improvement?
A Transformational
B Incremental
C Logical
D Itemized

Question 15:Key objectives of the processes to develop the project team include
A Ensuring that the project team has smooth entry and exit throughout the project’s life cycle to minimize the overall risk level on the project
B Increasing participation in the activities outlined in the communications plan and scheduling activities to offload the team leads and PM
C Improving skills of team members and amending levels of trust and cohesiveness to achieve better productivity through greater teamwork
D Reducing the possibility of stakeholder complaints by assigning each key stakeholder a main team member point of contact to manage communications

Question 16:One of the biggest resistance factors blocking implementation of competitive intelligence and benchmarks is
A Lack of knowledge by Master Black Belts
B Factors associated with a learning organization
C The Not-Invented-Here (NIH) syndrome
D Forces of change

Question 17:Which type of leader relies on legitimate, reward, and coercive power?
A Autocratic
B Democratic
C Behavioral
D Lassez-faire

Question 18:When coaching and educating Black Belts concerning the Cost of Poor Quality, the Master Black Belt needs to direct attention to which of the following items?
A Assets, Liabilities, and COGS
B Profits, Expenses, and Revenues
C Number of Incidents, Actual Labor Cost, Material Cost, and Multiplication
D Number of Defects, Variation, and Control Limits

Question 19:Key process steps in successfully selecting projects include
A Identifying your current state
B Developing criteria for consideration
C Developing a list of projects based on pain, goals
D All of the above

Question 20:Which one of the following is the most important reason for analyzing stakeholders?
A To determine the best communications strategy for them
B To understand their needs and expectations
C To manage their expectations
D To determine which metrics are most appropriate

……………………….Answer preview……………

Question 1:The person most likely to be the resource supporter who negotiates issues and works to ensure handoffs is
A The Master Black Belt

Question 2: During the Improve phase of DMAIC, the Master Black Belt is likely to be doing which of the following with Black Belts?

C Exploring ROI alternatives………………………………….

APA

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