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Marriott Hotels’ website

Marriott Hotels’ website

Assume that below is the conversion funnel from a month of traffic on Marriott Hotels’ website:

Hypothetical conversion funnel from a month of traffic on Marriot Hotels\' website. At the top of the funnel "Rates and Availability" are listed first at 2,347,892. Next is "Review Itinerary" at 367,495. Then is "Guest Info" at 103,471 followed by Confirmation at 72,498. At the bottom of the funnel we find "Revenue" totaling $23,464,220 and "Room Nights" totaling 143,285.

Calculate the following rates for Marriott Hotels’ data analyzer:

  • What is the conversion rate?
  • Calculate each micro-conversion rate (the conversion rate from one step to the next).
  • What is the average number of nights per booking?
  • What is the average revenue per booking?
  • What is the average revenue per night?
  • If you could increase the percentage of those who reviewed the itinerary from 15.65% to 20%, how would the conversion rate be affected?
  • You believe that if you offered a 10% discount on all bookings, the conversion rate would increase to 3.5%. Would this increase or decrease revenue?
  • Would this be a profitable action if the gross margin on bookings (before the 10% discount) is 50%?

Share your calculations and your results in the discussion forum, along with an analysis on how conversion rates can be used to help companies make better business decisions.

Requirements: clear

Answer preview to Marriott Hotels’ website

APA

300 WORDS

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