A help desk analyst is expected to have a very broad technical skill set that includes working with personal computers
A help desk analyst is expected to have a very broad technical skill set that includes working with personal computers (Windows, Mac, possibly Linux), computer networks, and even mobile devices. The hiring manager of your company comes to you to ask that you sit in on the interviews and participate in assessing general technical knowledge. Assume that the manager has provided you the following four interview questions:
A user contacts the help desk because their monitor is not turning on, how would you solve the problem?
A user contacts the help desk complaining that their system in running slow, how would you solve the problem?
A user contacts the help desk because they are unable to print, how would you solve the problem?
A user contacts the help desk because they are unable to connect to the network, how would you solve the problem?
Please answer the following questions:
If you have to choose two of the interview questions to ask during the interview, which two questions you will choose? Why?
What do you think the interviewee should cover in their answers in order to demonstrate he/she would be a qualified help desk analyst?
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