HS460M4-4: Evaluate health information projects.
HS460M4-4: Evaluate health information projects.
Part I: Evaluation Tools
In this part of the Assessment, you will review one of the quality/performance evaluation tools, the survey administration process. The patient satisfaction survey is a valuable tool for all aspects of consumer satisfaction and plays an important role in the evaluation of the healthcare consumer’s care and service experience.
Satisfaction surveys are administered at the beginning of, during, and after the performance improvement project to validate improvements in the selected process.
Address the following questions in a Word document as they relate to consumers and customers of healthcare services:
Who are your customers in the healthcare setting?
If you are producing a desired product, why should you be concerned with consumer satisfaction?
How can you measure satisfaction across so many different customers?
Describe the relationship between clinical quality and the patient experience of care.
Research various survey instruments. The survey instruments should focus on the delivery of healthcare services.
Compare and contrast a minimum of two survey instruments (scales, format, questions).
What are the elements or aspects to consider in designing and administering a survey instrument?
The surveys may be surveys sent directly to you for completion.
Provide copies/snipping tool images/screenshots of survey instruments in the completed Assessment document.
You may wish to review survey administration tools and websites such as Survey Monkey.
Develop one patient satisfaction measure of performance indicator, including the measure statement and applicable numerator over denominator values.
Part II: Design and Use of Quality Improvement Evaluation Tools
In this part of the Assessment, you will utilize another quality/performance tool, the interview process. The interview is a valuable data-gathering tool to utilize in the formation of CQI/PI teams and in understanding the process behind CQI/PI efforts.
You will develop an interview tool to interview a local organization (or your own organization) regarding a current, past, or planned quality improvement process. You will use this tool for planning and executing your interview.
Your interview outline tool must include a minimum of 10 questions regarding the following elements:
Team design and structure
Goals and design of the quality improvement project at this institution
Data collection/analysis (completed or planned)
Feedback/review processes
Questions specific to the organization
Please write a brief summary describing the organization that you are interviewing.
Hint: If you completed Module 1 and saved your work, you may utilize the interview tool developed as part of the Competency Assessment for that module.
Interview Write-Up
Instructions:
You will conduct an interview with a representative from a local organization and document the responses. Examples of quality improvement teams in your community include local public health department, hospital, long-term-care facility, physicians’ group practice, radiology department.
Requirements:
The interview responses must address the following elements in an essay format:
Team design and structure
Goals and design of the project itself
Data collection/analysis
Feedback/review processes
Questions specific to the organization
Application: Based on the results of the interview, create a way to improve a process at this organization through the design of quality assessment and management tools.
Minimum Submission Requirements
This Assessment should be a Microsoft Word (minimum 750 words) document, in addition to the Satisfaction Survey instrument, title, and reference pages.
Respond to the questions in a thorough manner, providing specific examples of concepts, topics, definitions, and other elements asked for in the questions. Your submission should be highly organized, logical, and focused.
Your submission must be written in Standard English and demonstrate exceptional content, organization, style, and grammar and mechanics.
Your submission should provide a clearly established and sustained viewpoint and purpose.
Your writing should be well ordered, logical and unified, as well as original and insightful.
A separate page at the end of your submission should contain a list of references, in APA format. Use your textbook, the Library, and the internet for research.
Be sure to cite both in-text and reference list citations where appropriate and reference all sources. Your sources and content should follow proper APA citation style. Review the writing resources for APA formatting and citation found in Academic Tools. Additional writing resources can be found within the Academic Success Center.
Your submission should:
include a cover sheet;
be double-spaced;
be typed in Times New Roman, 12 -point font;
include correct citations
be written in Standard English with no spelling or punctuation errors; and
include correct references at the bottom of the last page.
If work submitted for this competency assessment does not meet the minimum submission requirements, it will be returned without being scored.
Answer preview to HS460M4-4: Evaluate health information projects.
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