Summarize the following article and discuss what it means to you in terms of logistics management in EBSCOhost

Summarize the following article and discuss what it means to you in terms of logistics management in EBSCOhost

Summarize the following article and discuss what it means to you in terms of logistics management in EBSCOhost: “Quality Management Tools Applying in the Strategy of Logistics Services Quality Improvement” by Agnieszka Czajkowska (2015).

The requirements below must be met for your paper to be accepted and graded:

Write between 750 – 1,250 words (approximately 3 – 5 pages) using Microsoft Word in APA style, see example below.

Use font size 12 and 1” margins.

Include cover page and reference page.

At least 80% of your paper must be original content/writing.

No more than 20% of your content/information may come from references.

Use at least three references from outside the course material, one reference must be from EBSCOhost. Text book, lectures, and other materials in the course may be used, but are not counted toward the three reference requirement.

Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style.

References must come from sources such as, scholarly journals found in EBSCOhost, CNN, online newspapers such as, The Wall Street Journal, government websites, etc. Sources such as, Wikis, Yahoo Answers, eHow, blogs, etc. are not acceptable for academic writing.

LECTURE: Review and Reflection

Welcome to week 8. We are now at the end of the road and you have successfully completed this course. This week, you will review and reflect on what you have learned. Also, there is a weekly related article, a discussion question on review and reflection, and you have a final exam.

Your weekly related article is titled, “Quality Management Tools Applying in the Strategy of Logistics Services Quality Improvement.”

According to the article, a mixture of factors such as: appropriately structured logistics process, absence of nonconformities, transport damages circumventing and transport in agreement with the Just In Time idea considerably diminishes costs and simplifies the whole production procedure. This paper recommends the quality management instrument for the logistics services valuation grounded on the outcomes attained in the designated company functioning in Eastern Europe. Customers’ views and opinions were paralleled via the SERVQUAL technique that pertains to the service quality valuation in five areas such as: materiality, dependability, punctuality, capability and responsiveness. SERVQUAL permits evaluating the service quality level and ascertaining company areas that require remedial actions within the improvement process.

Please ensure that you read this article. It contains significant information which will aid you as you pursue your studies in logistics and transportation management.

Congratulations on completing the course. Now be sure to complete your discussion question and your final exam. As you leave the course, I wish you much success as you complete your studies here at Grantham University.

Reference

Czajkowska, A., & Stasiak-Betlejewska, R. (2015). Quality Management Tools Applying in the Strategy of Logistics Services Quality Improvement. Serbian Journal of Management, 10(2), 225-234. doi:10.5937/sjm10-8095