Introduction to Service Management question

Introduction to Service Management question

Read the article, “Rule #1 of the Customer Service Experience, and of Business Success” and explain why the customer should be the central focus in the product/service offerings, service initiatives, and organizational management decisions. How might organizational performance be impacted if the customer is not the central focus?

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Introduction to Service Management

400 words

Pretend you are a manager in the service management field. Pick one organization from the list and review its webpage. Describe at least one benefit you discovered and describe how it impacts your employability.

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How Organizational Performance Might Be Impacted If the Customer Is Not the Central Focus

In this article Micah Solomon explains how important a customer is for any organization to thrive. It is very important for the organizations’ management to introduce this idea to its staff on a frequent basis. That the customer does not care about your having a hangover; no matter how bad your head aches, the accident that you had early that morning and escaped unhurt is none of the customers’ business (www.forbes.com). The….

APA

882 words