Introduction to service management

Introduction to service management

Select a national or multinational service company of your choice. Research and describe the company’s service design and conclude whether it is effective for the company.

Next, evaluate how the company applies the five dimensions of service quality to their business. Report your findings in a three page paper (excluding the title and reference pages) according to APA style guidelines. You must include at least three scholarly sources from the Ashford University Library in addition to the textbook.

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This paper looks at DHL, which is a Multinational service company that provides international express mail services. The German logistic company is one of the largest logistics company in the world operating in many countries around the world (Savignano, 2010). The company is commits its expertise in international parcel, air, road and rail mail services among others.

It is important to acknowledge that DHL has a very effective service design, which allows it to run its operations efficiently and satisfy its customers’……………..

APA

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