Hospitality Industry
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as an association, if you wish. Hospitality broadly defined for the purpose of our course includes hotels and lodging, vacation and timeshare, restaurants, casinos, recreation and sports, cruise, travel and tourism services. Because we are using the airline industry as an industry of study in other units, it is off-limits for the research project. Using a variety of sources, including secondary research vehicles such as the internet, and primary sources such as interviews with the firm, analyze the organization across the ten practices. Identify which practices have been implemented by the organization, however unconsciously, why they have been implemented, how they are used, and by whom in the organization. Provide specific examples. This research paper may have ten distinct sections, or may be more integrated. By the end of this unit, you should have your company or organization chosen. A special discussion topic has been created so that you may discuss possibilities with your classmates. This project is to be worked on individually, and the work is to be your original product. However, you may discuss the application of concepts with your fellow students. You should start this project in Unit three, and analyze your chosen organization as you learn the Ten Practices (sometimes referred to as the The Ten Best Practices or “Ten Different Practices” in this course). |
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APA 5 sources
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………………….Answer Preview………………….Broadly speaking, hospitality is defined as the act of kindness in welcoming and looking after the basic needs of customers or in some instances strangers, mainly in catering to food, accommodation and travel arrangements. In a contemporary world the explanation of hospitality refers to the relationship between a customer and a host. The hospitality industry is comprised of companies and or organizations that provide food, drink, accommodation and travel arrangements to people who not at their own home. The industry has a product-service mix which entails the qualities of staff and the way they deliver the service. This is considered more important than the tangible products themselves, since the products can be imitated by competitors. Two way communications is a critical factor in achieving service excellence; this requires the involvement and participation of both customers and service…………………