Your entire team sits down to analyze the past month’s tickets, resolutions, and customer and employee feedback.
At the end of every month, your entire team sits down to analyze the past month’s tickets, resolutions, and customer and employee feedback. You have noticed that there seems to be a significant and direct correlation between positive feedback and whether an employee physically came to the help desk or contacted the help desk through the call center. The employees who physically visited the help desk were far more satisfied than those who did not.
You may review Chapter 2, pages 67-71 of the textbook for communication skills.
Now please answer the following questions:
What communication systems do you believe are best to be used at a help desk?
What may be a couple of reasons for the satisfaction disparity?
How can you ensure that all employees are satisfied with the help desk’s services regardless of how they engage with the help desk analysts?
Paper Format: APA
Answer preview to your entire team sits down to analyze the past month’s tickets, resolutions, and customer and employee feedback.
APA
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