You offer an extended warranty plan to a customer who has decided to purchase a laptop
Responding to Objections
As a salesperson working at the local electronics store, you offer an extended warranty plan to a customer who has decided to purchase a laptop. The customer says the warranty is too expensive and is rarely used. Identify and illustrate techniques you will use to address the objections from the customer. Consider at least one of the following:
Viewing the objection as a question
Responding to the objection with a question
Using testimonials or past experience as a way to respond
Describe how this technique would be effective.
For additional details, please refer to the Short Paper/Case Study Rubric document.
Answer preview You offer an extended warranty plan to a customer who has decided to purchase a laptop
APA
661 words
