Customer Service Training Program

For any company that wants to deliver excellent customer service, having an excellent training program for its customer service employees is essential. This week write a one-page paper describing the customer service training program for your selected company, which is Coca-Cola. Summarize the key aspects that are emphasized in the training program and how employee customer service skills are developed. Use any resources and research items that are available to you, and be sure to cite any references in APA format.

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Doing business activities with others, both entrepreneurs and customers requires a combination of interpersonal and technical skills. These ensures an individual is in a position to identify customers needs and communicate effectively. However, individuals need some training in order to sharpen these skills. This is the reason why Coca Cola spends a lot of resources in training its employees so that they sharpen…………..

APA

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