What social and cultural barriers may have made it difficult for the doctors
Read the Case Study on page 184 called The Case of Jesica Santillon. Answer the following questions.
1.In a narrative format, discuss the key facts and critical issues presented in the case.
2.What social and cultural barriers may have made it difficult for the doctors to communicate with Jesica’s family? What might have the doctors done to increase the chances that Jesica’s family understood the true nature of the problems in this terrible circumstance?
3.How would you organize the complex set of steps required in this transplant process to ensure that misunderstandings do not occur in handoffs between professionals?
4.If you were the Duke Medical Center CEO, what general communication strategy would you put in place to manage the stakeholders in this case? In particular, how would your messages to each group differ from the others?
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