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BSC Implementation and the Internal Business Process Perspective BSC Implementation & the Internal Business Process Perspective Required Reading Chapters 1-3 of: MacKay, A. (2004). A practitioner’s guide to the balanced scorecard: A practitioners’ report based on: ‘Shareholder and stakeholder approaches to strategic performance measurement using the balanced scorecard’. Chartered Institute of Management Accountants. Retrieved from … Read more

Identify at least three objectives for the organization’s customer service perspective BSC Flexibility & the Customer Perspective Required Reading Please review the Introduction and Chapters 1-3 of: MacKay, A. (2004). A practitioner’s guide to the balanced scorecard: A practitioners’ report based on: ‘Shareholder and stakeholder approaches to strategic performance measurement using the balanced scorecard’. Chartered Institute … Read more