Service-level agreements (SLAs) need to be established so that customers and the help desk both know what is expected of them
Service-level agreements (SLAs) need to be established so that customers and the help desk both know what is expected of them Service-level agreements (SLAs) need to be established so that customers and the help desk both know what is expected of them. You are working with your management team and the customers to establish appropriate … Read more