Finding the Process Edge: ITIL at Celanese need the answer of questions below according to the case study as attachment: case study Finding the Process Edge: ITIL at Celanese Q1) Describe and assess Celanese’s approach to IT service improvement. Q2) The infrastructure group was more eager tp pursue SLAs than the groups that had more interaction … Read more
Combining Companies Imagine you are an administrator for a growing company. Your company decides to purchase another company that designs and manufactures components used in the widgets that your company designs, manufactures, and sells. Both companies have an Active Directory infrastructure. Suggest a strategy that includes the components that you would need to put in … Read more
Fixed and Variable Costs (Chapter 1 Discussion Question 9(a)) Controller, Judy Koch, in a recent speech said, “I rarely see a real variable cost or a truly fixed cost.” What did she mean? Include in your response an explanation of the difference in behavior of variable and fixed cost, including an example to illustrate your … Read more
You have been hired as a conflict resolution consultant for a company You have been hired as a conflict resolution consultant for a company using an extensive call center to reach out to customers. You often refer to Guffey and Loewy’s (2015) six steps for dealing with conflict when you are faced with issues. Apply … Read more
Interview a store manager, owner or marketing manager of a local business. This can either be an in-person interview or via phone Interview a store manager, owner or marketing manager of a local business. This can either be an in-person interview or via phone. Identify and describe the target customer. Explore the elements of the four P’s applying … Read more
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