What case managers should know about their roles and functions: A national study from the Commission for Case Manager Certification

What case managers should know about their roles and functions: A national study from the Commission for Case Manager Certification

Generate a list of 10-15 open-ended questions to ask a case management professional. It’s up to you to decide what you would like to ask the interviewee. For example, you might ask how they got into this line of work, what an average day is like on the job, or what changes they anticipate in the field.

Provide a 1- to 2-sentence rationale for each interview question.

References:

Woodside, M., & McClam, T. (2014). Generalist case management: A method of human service delivery (4th Ed.). Belmont, CA: Cengage. ISBN‐13: 9781285173221

Tahan, H., Watson, A, & Sminkey, P. V. (2015). What case managers should know about their roles and functions: A national study from the Commission for Case Manager Certification: Part 1. Professional Case Management, 20(6),271-296.

You, E, Dunt, D, & Doyle, C. (2016). How do case managers spend time on their functions and activities? BMC Health Services Research, 16, 112.

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In your role as a case manager, what kind of experience or training has made you well prepared for this role?

This question helps with giving an understanding of the training needed to get to a certain level of professionalism (Woodside & McClam, 2014).

How did you know you were………………………………………………………

APA

533 words

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