What is a balanced scorecard?
At its core, the balanced scorecard is a tool an organization can use to measure its performance. Unlike other tools that may focus just on financial measures, for example, the balanced scorecard takes many segments of the organization into account. This creates a more holistic view of the organization’s performance without focusing too heavily on any one set of controls. The balanced scorecard generally looks at four aspects of company performance: financial, customer, internal processes, and people/innovation/growth assets. When using a balanced scorecard, a manager will set goals in each of these four areas and measure the organization’s process against these goals.
Complete the Assignment section of the Balanced Scorecard Module to evaluate the performance of the organization against established standards.
Complete the following as a 350-word summary of your organization’s performance:
- Identify the performance gaps.
- Recommend actions to reduce performance gaps.
…………………Answer Preview……………….
A balance scorecard is a management tool used to measure the business operations. The balance scorecard is aimed at aligning an organization with its vision and helps organizations in attaining their objectives. A balance scorecard checks both internal and external processes of an organization, performance and customer relations in the organization.
Measuring the performance of an organization by looking only at the internal factors would be a mistake. It is therefore important to consider all external factors affecting the organization to determine its performance. An organization may use the balance scorecard in inquiring about its customers….
APA
530 words