Business Process Case: process-oriented organization

A- Please read the following:

–Results_Chain-Rummler&Morrill.pdf

–BPT-BusinessProcessInelligence-Hall-2004-pdf

–Chs. 1,2 & 3 of BPM for Dummies

–Chs. 1 & 2 of Process Intelligence for Dummies

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B- use the readings to inform your answers to the following questions about the Pinnacle West case (attached). Justify your answer with citations from the readings:

1.What challenges does Brown face in creating a process-oriented organization? How would the advice from the authors aid in addressing these challenges?

2.Should process transformation always occur in response to a major event and/or failure? Why or why not?

3.How well is the grassroots strategy working at Pinnacle West? Is it sustainable?

4.Is Brown’s hesitation in pushing the top-down agenda justified? Or should he be more aggressive in pushing his agenda throughout the organization?

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Notes: 

1- number of pages about 4 to 5 pages or less if the answer is clear and sufficient 

2- (Justify your answers with citations from the readings), answers without citation form the reading will result in declining the job.

for citation, you can write (based on this part on the article “….”,  the answer is ….

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