Internal Customer Service

Assignment Instructions:

In this Session Long Project submission you are asked to write a 2- to 3-page paper where you do the following:

i). identify an organization that is large enough to have departments (such as Human Resources, Finance & Accounting, Marketing, etc.).

You will want to choose an organization for which you have some inside information as you are going to use this organization and the departments (or groups) within the organization to consider questions related to ‘Internal Customer Service’ throughout the session.

The organization you select can be the organization you work for (or have worked for), or an organization that someone you know works for. Military or public sector organizations are OK. If you like sports, a sports-related organization would be OK provided you know enough about the organization to respond to the SLP questions in this course. Look ahead at SLPs in future modules to make sure you’ll be able to formulate a response to each module based on the organization you select.

ii). Once you have identified the organization and described what the organization does, answer the following questions?

Discuss what quality internal customer service means to your organization. What efforts does the organization put forth? What efforts should the organization put forth that they are not already doing?

SLP Assignment Expectations

Grading will be based on how closely you follow directions, critical thinking, writing, use of sources and mechanics, including use of in-text citations. Your essay should be 2 to 3 pages in length (not counting your title page or references). You must include a title page and a list of references. APA formatting is preferred. Do not paste in sections of text into your essay. All of your work must be written in your own words. It’s OK to use a short quote now and again, but quotations must be in quotation marks and properly cited. In-text citations should be used anytime you are borrowing somebody else’s ideas, or information. That is to say, if you are borrowing a thought from a publication from J. Bravo’s article written in 2010, that section of text must be followed with (Bravo, 2010). Quotations, data, and general ideas (put into your own words) should all be cited.