Read the following article: Safavi, K. S. (2006). The measurement conundrum.
Read the following article: Safavi, K. S. (2006). The measurement conundrum. Journal of Healthcare Management, 51(5), 287–290.
In the article, Safavi (2006, p. 290) asks: “Is the goal to establish relative rank or absolute levels of performance?” Safavi also states that the basic dilemma in selecting a measurement system is whether “to judge performance from the outside or to improve performance from the inside” (p. 287).
Discuss the following from the perspective of a provider:
- Assuming the measurement system is intended to judge the performance from outside, evaluate the use of a standard based on relative rank and absolute levels of performance. Which one would you use? Why or why not?
- Assuming the measurement system is intended to judge the performance from inside, evaluate the use of a standard based on relative rank and absolute levels of performance. Which one would you use? Why or why not?
- How will different circumstances impact performance measurement when it is based on relative rank and absolute levels? Support with examples.
Justify your responses using examples.
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When we assume that the measurement system is intended to judge the performance from outside, then the use of standard based on absolute levels of performance can be evaluated. We know that many people embrace pay for performance as a tool to improve whatever they see as the ill of the current system. The expectations of consumers on the health care services they receive from medical practitioners have engineered the need to address performance standards in hospitals and health care organizations. The intent here is complex and varied as some may be doing it looking to assess and manage risk claims…
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