Your company wishes to ensure that the new help desk will be able to handle requests and problems from users
Your company wishes to ensure that the new help desk will be able to handle requests and problems from users at any time of the day or day of the week; this will play an important part in the structure of the help desk. The executive team has made growing the company a top priority. As your company grows, it will become critical that the help desk can support remote workers in a wide distribution of work locations, including home offices.
Organization and People
Take this opportunity to complete the following:
Describe the advantages and disadvantages of a centralized versus decentralized environment.
In addition, describe the following various staffing structures:
Pool
Dispatch
Tiered
Specialized
Method
Finally, make and offer supporting material for your recommendation about how the help desk that you plan to establish will be structured.
Be sure to include a recommendation about being centralized or decentralized.
Explain how the staffing structure would be set up.
Answer preview to Your company wishes to ensure that the new help desk will be able to handle requests and problems from users
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