Discussion Topic – Effective Communication
Scenario: Lei received a quick phone call from one of the location managers about replacing some equipment. She agreed in principle that the equipment should be replaced, but mentioned that Dalman was investigating another source for the equipment and perhaps they should wait until she and Dalman had reached a decision. Two weeks later, Lei received an invoice for the new equipment! Visibly angry, she called the manager to inquire why he had ordered the equipment after their conversation. The manager stated that Lei had agreed that the equipment needed to be replaced. He was adamant that this was what he heard Lei say. The equipment was expensive and Dalman was hoping to order several pieces from one source to maximize discounts per unit.
Based on the section about Communication Pitfalls in the Bateman and Snell text, describe some ways that Lei could have avoided this situation.
Scenario: A business group from another country has offered to purchase a franchise of Sandwich Blitz. Dalman and Lei are very interested and quite excited for this opportunity for their business to enter the competitive international marketplace. A meeting has been arranged between Dalman, Lei, and three representatives from the business group to discuss the details of the proposed franchise. Dalman and Lei have agreed to travel to the business group’s country for the meeting. They realize that this is a very important meeting because it involves networking with key individuals who will heavily influence the outcome of this attempt to expand the business. They also realize that the values and norms in the other country could possibly be very different from their own.
For the purposes of this Discussion, choose a country other than your own and conduct an online search to learn about the cultural norms, business and meeting practices, and values in the country that you select. (Cite your outside sources.)
Prior to the meeting, what are some things that Dalman and Lei need to know about the other country and the business group so that they can establish and maintain a good rapport and make the best of this opportunity to expand Sandwich Blitz into the international marketplace? Include information about greeting rituals and nonverbal behavior as they apply to the protocol for Dalman and Lei’s meeting with the group.
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Effective Communication at work is very important. Most of the problems organizations face are related to communication problems. For Lei and Dalman, ensuring an effective communication system should be key in their organization…………….
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