Decision Making in a department

Decision Making in a department

Please respond to BOTH cases, APA style with at least 5 references for each one with links and citation , and 0 plagiarsim.

Case 1: 750 words

Helen is the manager of a small department in a mid-size non-profit organization.

She is struggling with a tough decision—tolerate an employee who is a marginal performer or begin the long tedious process of documentation for poor performance that may lead to termination.

Her employee is Jane.  Jane is responsible for administrative tasks, which she is good at.  She is also responsible for front desk reception, which she is terrible at.  She is highly introverted and really struggles with having to relate to people.

This organization has very strict guidelines for termination which would involve months of documentation.  It would be very awkward working with Jane in this intimate department during that process if Helen decided to fire her.

Instructions:

Answer the following:

What are Helen’s options in this situation?

What are some of the fears, assumptions, beliefs that she might hold for each option?

What actions could Helen take to arrive at a good decision?

What quadrant of the Cynefin model does this decision rest in?

………………….Answer Preview………………….

  Despite the fact that Helen has found herself in a compromising situation, she faces some options from which she can consider to foster the relationship with the employee. The options will keep her from getting sucked into the endless vortex of frustration; they comprise of listening to the employee, giving precise behavioral feedback and setting consequences under the circumstances that things get out of hand (Anderson, 2013). Under the circumstances when an employee is disruptive, managers often shift their focus thus do not concentrate on what is taking place. Under this scenario, Helen is not only hopeless but also irritated by Jane thus she has already decided of what to think about her. However, Helen can listen to the employee based on the fact that the situation can be improved by paying……………………

APA

856 Words