Business performance management (BPM) is an advanced performance measurement and analysis approach embracing planning
Business performance management (BPM) is an advanced performance measurement and analysis approach embracing planning and strategy. The balanced scorecard is a core performance measurement tool which contributes to the BPM approach. Explain how the various perspectives of the balanced scorecard, Financial, Customer, Internal Business Processes and Learning and Growth contribute to better decision making.
Reference to Use:
Sharda, R., (2017). Business Intelligence, Analytics, and Data Science: A Managerial
Perspective (4th ed.). Upper Saddle River, NJ: Pearson.
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