Examine queuing theory and apply it to wait times at a call center.
In this analysis, we will examine queuing theory and apply it to wait times at a call center.
Review the discussion and sample problem.
Srivastava, T. (2016). Operational analytics case study for freshers: Call center optimization (Links to an external site.). Analytics Vidhya. Retrieved from https://www.analyticsvidhya.com/blog/2016/04/operational-analytics-case-study-freshers-call-center-optimization/
Now we will perform an optimization using the same methodology but with different values. Use the values below (or download them here call_center [Excel file]) and perform the optimization.
Include a one-page description of your findings
Include a copy of your Excel spreadsheet with each stage of the problem worked. I
Answer preview to examine queuing theory and apply it to wait times at a call center.
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