Explain how your employment activities relate to your degree program.
Explain how your employment activities relate to your degree program.
Explain the specific job duties and responsibilities that you accomplished this week.
Provide details of your interaction and communications with your direct supervisor and/or your co-workers.
Identify the various soft skills that you utilized in performing your job responsibilities. Detail those specific events and the critical thinking process that occurred.
Remember: If you were assigned new duties and/or responsibilities, make sure you concentrate on those items. If you are completing similar activities, concentrate on the different responsibilities you completed this week.
The report is a minimum of 300 words and is worth 100 points.
Use Grammarly to check your report prior to submitting for grading. Make sure your Grammarly review setting is set to KNOWLEDGEABLE, FORMAL, and ACADEMIC.
Also, make certain that you utilize proper paragraph and sentence structure.
Employment Goals and Expectations
Employment goals generally entail making decisions on what type of knowledge and skills to develop, setting financial objectives, and identify the need for the vision. Workingin customer liaison and marketing at a community pharmacy, my ultimate employment goals include increasing the business’ revenue every year. By driving the pharmacy’s revenue higher, I will be significantly expanding its profitability and thereby helping my employer reap the rewards and benefits of running the pharmacy . The other employment goal is to diversify my responsibilities as an employee. This will enable me to alternate duties with my fellow employees, and by doing so, I will be fulfilling more than one role in my workplace. My employment expectations include having accurate and timely payment of wages, working conditions that are safe, and constructive and fair feedback from my supervisor .
Job Responsibilities and Suggestions to Improve the Business
Besides interacting with customers and my fellow employees by attending to their needs at the pharmacy, other job responsibilities that I speculate include helping the public and patients, evaluating their medical condition, and recommending them on what type of medication they can obtain from the pharmacy. Howerver, I may not only improve the business by engaging in other responsibilities but also by making new suggestions to my supervisor. One of the tips I would make to my supervisor is to allow the autonomy of employees and make use of feedback from employees. Employees feel much valued and trusted when their autonomy is respected, and their feedback is responded to by the management .
There are a range of duties and responsibilities that I accomplished this week as a business management master’s student intern:
Maintaining a work system within the organization by encouraging optimum performance of the unit
Providing guidance and leadership over junior workers within the organization.
Job interaction and communications with my direct supervisor and my co-workers:
I managed to provide daily empowerment to my colleagues by providing them with moral support.
I often could delegate responsibilities to my senior and expect feedback in return.
The main interaction that I had with my supervisor was when I consulted on how well I could handle the tasks that were allocated to me.
However, below are various soft skills that I utilized while performing my duties and responsibilities.
Written and communication skills came in handy during my interaction with both my colleagues and the supervisor.
My leadership skills helped me in dealing with different people well without any conflict.
My ability to keep confidential information was paramount in ensuring that the organization’s information does not leak out.
My organizational skills were imperative in ensuring that the tasks ahead of me were completed on time.
Student Job title:Customer Liaison and Marketing at community pharmacy
Student Job duties:
The ability to interact with pharmacy customers
Attend to Customers’ requests and needs
Relay customer requests and needs by communicating with pharmacy staff and owners
Improve pharmacy’s current sales processes and customer satisfaction.
Duties and Responsibilities
This week’s duties were similar to the ones I fulfilled in the previous weeks; I was the first point of contact between the customers and the community pharmacy’s employees and the sales and marketing teams. I fulfilled the following responsibilities under the directions of my supervisor:
I interacted with the pharmacy employees and attended to their needs.
I relayed the needs and requests of the customers to the staff owner and the employees.
I resolved the complaints of customers and responded to their emails, phone calls, and comments, or opinions on social media.
Interaction and Communication with Supervisor/Colleagues
Just like in the previous weeks, my interaction with colleagues and supervisors was smooth. They were all very cooperative and ready to lend a hand whenever I hit some hurdles. However, having gotten used to most of the routine tasks, I did not consult or seek a lot of help from my colleagues or supervisor this week. They also thought it wise to set me free, so I can develop the confidence needed to handle work-related issues. However, they did make me know that their doors are open whenever I needed help. Nothing dramatic happened at the pharmacy this week, except that one of the pharmacy’s accountants was fired following an external audit that revealed he had been stealing from the pharmacy and entering wrong entries into the books of accounts.
Soft Skills
Good listening skills, emotional intelligence, empathy, transparency, and critical thinking are the soft skills that I applied this week. The patients and clients who come to the pharmacy, for example, come with different or overlapping needs; hence listening skills enabled me to understand the needs of each client and relay the same to relevant individuals at the pharmacy. Emotional intelligence and empathy enable me to be empathetic and sensitive to the emotions of others, while critical thinking enabled me to be creative in delivering customer services, and to be calm under extreme situations of stress.
1.Communication:Self Rating_4____:
My communication skill is above average because I can give and receive a different kind of information. For example, when a customer wants to know more about a specific medicine, I would explain to him/her and make them understand. My listening skill is also above Average since I can listen and note every detail that they communicate to me.
2.Self-Motivation:Self Rating_5____:
My self-motivation is exceptional because I do not need any supervision to perform my duties. I am very committed to attending to customers in the community pharmacy by demonstrating a lot of reliability. My ambitions have been to serve clients to make them satisfied. Any time a customer a request, I attend to them immediately so that I can meet their needs on time. As a result of my self-motivation, I can fit effectively in the organization structure because my boss does not supervise me since I am delivering accordingly.
3.Leadership:Self Rating__3___:
My leadership skill is average. When it comes to leading, I am not well off. Sometimes I am left with junior staff to manage them if the pharmacy management is out for an official meeting. I have to ensure they complete their duties on time. In most cases, they do not because I might not be reliable or offer effective feedback when they ask me something critical regarding their specific duties.
4.Responsibility:Self Rating__5___:
I am very responsible since my responsibility skills are very exceptional. I usually relay the request of customers and their needs by following the right protocol. I communicate with the pharmacy owner and staff regarding any request and need of the Customer. I have also been responsible for performing some critical duties that have helped improve the process of sales that has met the need of the pharmacy’s customer satisfaction
5.Teamwork:Self Rating_4____:
My teamwork skills are above average. I have communicated clearly and efficiently with the staff and owner of the community pharmacy. Additionally, I have also been an active listener who has helped us understand and trust one another. That has increased my confidence in interacting with pharmacy customers. Through the teamwork skill attending to Customer’s requests and has been easy as a result of help from team members
Answer preview to explain how your employment activities relate to your degree program.
APA
308 words