Reflect on how communication with customers has changed over time.
Take a look at this history of Marketing Infographic
When looking at marketing trends, information can become dated very fast, (except for Gutenberg’s printed book of course). Therefore also take a look at this 2018 report about social media usage by the Pew Research Center’s Internet and Technology Division. Apparently, the percentage of people using Facebook has flattened out, while Instagram usage has been increasing significantly between 2012 and 2018 for example. There is a listing of a few other less popular social media venues as well.
Reflect on how communication with customers has changed over time. Examples of additional thoughts may include how you react to various forms of communication with businesses.
with minimum two references:
The articles mentioned above are from these web sites
https://www.pewresearch.org/internet/2018/03/01/social-media-use-in-2018/
Answer preview to reflect on how communication with customers has changed over time.
APA
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