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Do some online research on how organizations are using interactive voice response systems (IVRs) to improve business processes. Write a short paper (2 to 3 pages Font 11 double space with reference) that illustrates the patterns of IVR use by business. Business reasons for implementing IVRs. And Benefits realized from IVR deployment. Include several case examples.
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Interactive Voice Response, popularly known as IVR refers to the technology that enables computers interaction with humans using voice. This enables the host system of a company to interact with customers and give the customers the instructions of doing something by the use of speech commands or keypad while using a telephone. Most of the interactive voice response systems make use of a prerecorded audio to give out the instructions but some use dynamically generated audios. This prerecorded audio was done by a human…..
APA
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