Often times companies will explain an adjustment refusal simply by saying that company policy did not permit granting claims in such cases. Is this explanation adequate? Why orwhy not?
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An adjustment refusal may create a bad relationship between the company and the client especially when not fully explained. Like in this case, refusing an adjustment simply by explaining that the company policy does not allow granting claims may fully turn a good client away. When writing a refusal, one must understand that the refusal will be ill-received as most customers look up to their adjustment…..
APA
235 words