What role will customers play in a QFD program

In a 400 word essay explain Quality Function Deployment, it’s uses, and applications. What role will customers play in a QFD program? What tools support a QFD effort? Provide concrete examples and three authoritative (credible) references to support your essay. This is a research paper where you find facts regarding QFD for the first part. In the second portion of your posting, explain if and how a QFD program could work in your organization. As always, follow APA format and style.