Interpersonal and Customer Service Skills for IT Professionals
CIS102 – Interpersonal and Customer Service Skills for IT Professionals
SCENARIO: Your final exam will test your ability to define and assess the major concepts you’ve learned throughout this course. Make sure to provide clear and complete explanations for each question and strive to connect them to workplace experiences you may have experienced and/or to potential situations you may face in the future.
REQUIREMENTS: The final project for this course allows you to demonstrate your understanding of the course concepts through various common workplace scenarios. You must illustrate your mastery of each concept in a professional, detailed manner.
Final Project Requirements:
Your document must contain these elements:
Title page
Introduction (introducing the company and your position and responsibilities within the company, minimum of 2-3 sentences)
Answers to each question that contain two or more complete paragraphs. Be sure to use the information you learned throughout this course to create rich, detailed paragraphs explaining your choices. References and citations are required.
Conclusion (minimum of 2-3 sentences)
References
Final-Exam-Project-Instructions
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