Discuss ways that a hospital might measure quality. Be sure to explain your reasoning.
Read the “Memorial Hospital” case study in Chapter 4 of your text. In a three- to four-page paper, respond to the guided response below.Discuss ways that a hospital might measure quality. Be sure to explain your reasoning.
Explain the potential costs and failures of quality for Memorial Hospital and discuss how each can be measured.
Discuss ideas or techniques from TQM that Janice could use to help Memorial focus on providing quality health care.
Analyze the methods Memorial could use to assess the quality of health care it is providing.
Your paper should be in paragraph form (avoid the use of bullet points) and supported with the concepts outlined in your text and additional scholarly sources.
Submit your three- to four-page paper (not including the title and reference pages). Your paper must be formatted according to APA style
Memorial Hospital
Memorial Hospital is a privately owned 600-bed facility. The hospital provides a broad range of health care services, including complete laboratory and X-ray facilities, anand emergency room, an intensive care unit, a cardiac care unit, and a psychiatric ward. Most of these services are provided by several other hospitals in the metropolitan area. Memorial has purposely avoided getting involved in any specialized fields of medicine or obtaining very specialized diagnostic equipment because it was felt that such services would not be cost-effective.The General Hospital, located only a few miles from Memorial, is affiliated with the local School of Medicine and offers up-to-date services in those specialized areas.Instead of trying to compete with General Hospital to provide special services, Memorial Hospital has concentrated on offering high-quality general health care at an affordable price. Compared with the much larger General Hospital, Memorial stresses close personal attention to each patient from a nursing staff that cares about its work. In fact, the hospital has begun to place ads in newspapers and on television, stressing its patient-oriented care.
However, the hospital’s administrator, Janice Fry, is concerned about whether the hospitalcan really deliver on its promises, and worries that failure to provide the level of healthcare patients expect could drive patients away.Janice met recently with the hospital’s managerial personnel to discuss her concerns. The meeting raised some questions about how the hospital’s quality of health care could be assured. Jessica Tu, director of nursing,raised the question, “How do we measure the quality of health care? Do we give patients a questionnaire when they leave, asking if they were happy here? That does not seem to answer the question because we could make a patient happy, but give them lousy healthcare.” Several other questions were asked concerning the hospital’s efforts to keep costs down. Some people were concerned that an emphasis on costs would be detrimental to quality. They argued that when a person’s life is at stake, costs should not be of concern.
After the meeting, Janice began thinking about these questions. She rememberedreadingrecently that some companies were using total quality management (TQM) toimprove theirquality. She liked the idea—if it could be used in a hospital.
Discuss some ways that a hospital might measure quality.
What are the potential costs of quality for Memorial Hospital? How could the valueof ahuman life be included?
Are there any ideas or techniques from TQM that Janice could use to helpMemorialfocus on providing quality health care?
What measures could Memorial use to assess the quality of healthcare it is providing?
…………………………….Answer preview…………………….
Measurement of the quality of services offered by a health institution is very important because it gives information on how the hospital is performing thus forming the basis for improvement of medical care, including reducing the mortality rates in hospitals and ensuring patient safety among other reasons. Measuring the quality of health………………….
APA
1120 words
Get instant access to the full solution from yourhomeworksolutions by clicking the purchase button below
