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Finding the Process Edge: ITIL at Celanese

Finding the Process Edge: ITIL at Celanese

need the answer of questions  below according to the case study as attachment: case study Finding the Process Edge: ITIL at Celanese

Q1)

Describe and assess Celanese’s approach to IT service improvement.

Q2)

The infrastructure group was more eager tp

pursue SLAs than the groups that had more interaction with the business, e.g. applications area. What explains this difference in the perception of SALs’ value?

Q3)

If you were the CIO and you were trying to decide which of the five ITIL projects

you should endorse and support financially, what would your decision be? Why?

 

……………………Sample Solution………………

When Celanese discovered the need for IT service improvement, it started putting in place measures that would see the company attain this. These measures, however, were put in place by following some particular approach. Celanese approach to IT service improvement had to consider the budget that was in place at the time……………….

APA

493 words

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